Refund policy

Our 30-Day Satisfaction Guarantee

We want you to feel good about every jar and bottle you order. If you're not happy with your purchase, contact us within 30 days of delivery and we'll make it right.

Opened items

Opened items are eligible for a refund within 30 days of delivery. You do not need to send them back.

Unopened items

Unopened items can be returned within 30 days of delivery for a full refund of the item price. Return shipping is the customer's responsibility and isn't refunded. Please email us before sending anything back so we can share the return address. Packages sent without a request can't be processed.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 30 days of delivery with a photo. We'll send a replacement or a refund at our cost.

Refunds

Once your refund is approved, it goes back to your original payment method within 10 business days. Your bank or card company may take a few more days to post it. If you haven't seen it after 15 business days, please reach out.

Fair use

This guarantee is for genuine customers. We reserve the right to decline requests that appear to abuse it.

Apparel and merchandise

The 30-day guarantee above covers our supplements. Apparel and merchandise (like our Logo Cap) can be returned within 30 days of delivery if unworn, unwashed, with tags attached, and in its original packaging. Return shipping is the customer's responsibility. Worn or washed items can't be returned unless they arrived damaged, defective, or wrong. For a different size or color, return the item and place a new order.

Final sale items

Items marked as clearance or discontinued are final sale and can't be returned or refunded, except if they arrive damaged, defective, or wrong.

Gift cards

Gift cards aren't refundable.

Where this policy applies

We sell and ship only within the United States, so this policy covers U.S. orders only. Returns or cancellation rights under European Union rules don't apply to our orders.

Contact

Email us at returns@vigorandveda.com. We're happy to help.